Monthly Update

Your September update

To make sure you’re in the know about how we’re supporting your properties, here’s a summary of our latest updates.

1. Our latest commitments to your properties

Growing Together is our ongoing promise to strengthen our partnership with your properties in areas that matter most to them: results, value, relationship and support. See our latest commitments, and the progress we've made in the past quarter.


2. What’s new on the Partner Hub?

The Partner Hub brings together daily inspiration, tailored tips and support from other partners – whenever your properties need it. This month, we share how our new Focus Finder tool helps your properties optimise their performance using data and personalisation. 


3. Travelyst, a new sustainability initiative

We’ve joined forces with other global travel brands and the Duke of Sussex, to form a partnership that puts sustainability at the heart of what we do. Travelyst aims to spark a movement that supports and protects destinations and communities for the long term. We’ll explore sustainable solutions that help to expand local economies, protect wildlife and tackle climate change – and share them with you and your properties, so we can make a difference together.


4. Filling more rooms with free upgrades

Our extranet’s room upgrade promotion helps boost your properties’ occupancy by increasing their visibility among Genius guests – frequent travellers who tend to book further in advance and spend more in-stay. Attracting these high-value guests with a free upgrade can help your properties secure revenue up front, reduce cancellations – and keep their most affordable rooms available. Properties can also decide which room they upgrade guests to, set daily limits and turn the feature off at any time.


5. Our trust and safety resource centre is live

We're serious about properties’ trust and safety, and we foster values and standards that are designed to protect them. That's why we’ve created a new resource centre to provide tips on maintaining personal and online safety, as well as a property’s security. If something does go wrong, we offer step-by-step guidance on handling guest misconduct, damages and lost items.


6. Saving time with new Bulk Edit messaging

Responding quickly to guests’ questions can set the right expectations, positively influence their reviews and reduce the risk of cancellations. So now we’ve made automatic replies, customisable message templates and message scheduling available in our extranet’s Bulk Edit tool. That way, multiple-property partners can spend less time communicating with guests – and still give great service.


7. Discover Guest Insights

With our new Guest Insights feature, guests can share their personal details and preferences so that properties can personalise their experience right from the start. In a recent test, 51% of guests said their in-stay experience improved as a result, and partners saw a positive effect on their review scores. Learn more about Guest Insights.


8. Get to know us: Meet Paul 

Reflecting on his first peak season as VP of Customer Service at, Paul Downham talks about managing thousands of partner- and guest-support agents worldwide, improving speed of service by halving backlogs, and how his teams help to fuel innovation.

"In addition to the on-demand support that our front-line agents have provided to partners, we've been able to share a lot of insights with the wider business that help inform future product developments.” Read the article.

What do you think of this page?

  • Know about how we’re supporting your properties.
  • Here’s a summary of our September updates.

Subscribe to the monthly Connectivity newsletter

Stay informed with the latest product updates, news and events