Likely Cancellations

Properties can now set policies that reduce likely cancellations

Adjust policies via the Content API to reduce likely cancellations.

Set policies that reduce likely cancellations

We’re changing the way guests with overlapping bookings at another property see your properties’ cancellation policies and payment options by only offering these guests limited free cancellation. To modify your properties’ policies when they’re shown to guests with Perfectly Overlapping Bookings (POB), you can opt in to the ‘Prevent bookings that are likely to be cancelled’ feature via the Content API. 

This feature can help reduce likely cancellations for your properties by creating stricter policies for guests that have already made a POB for a different property (e.g. by limiting the free cancellation period, only showing the non-refundable policy or, where supported, requesting guests to ‘pay now’).

 

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Topics
Takeaway
  • Our system can detect Perfectly Overlapping Bookings (POB), which are likely to be cancelled.
  • An update in the Content API can add stricter policies for guests that have already made a POB for a different property.
  • Learn more in the Content API documentation.

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