Properties can now report guest misconduct via the Reporting API
It’s rare that partners have major issues with guests. However, if something serious happens we’re here to support your properties. Properties can now report guest misconduct via the Reporting API and block the guest in question from booking their property again.
This feature can only be used if the guest’s misconduct matches one of the seven scenarios below:
- Abusive/rude behaviour
- Breaching house rules (and policies)
- Payment issue
- No show
- Left property dirty
- Illegal activities
- Property damage
If the guest was simply a no-show, properties can follow the "Mark As a No-show" procedure. If the guest’s credit card is invalid, they can follow the "Mark Credit Card as Invalid" procedure.
Guest misconduct can be reported up to 7 days after check-out. Reports cannot be made about current guest reservations for future stays.