Vacation Rental Guest Misconduct

Properties can now report guest misconduct via the Reporting API

Properties can now report guest misconduct via the Reporting API, using one of the seven misconduct categories.

It’s rare that partners have major issues with guests. However, if something serious happens we’re here to support your properties. Properties can now report guest misconduct via the Reporting API and block the guest in question from booking their property again. 

This feature can only be used if the guest’s misconduct matches one of the seven scenarios below:

  • Abusive/rude behaviour
  • Breaching house rules (and policies)
  • Payment issue
  • No show
  • Left property dirty
  • Illegal activities
  • Property damage

If the guest was simply a no-show, properties can follow the "Mark As a No-show" procedure. If the guest’s credit card is invalid, they can follow the "Mark Credit Card as Invalid" procedure.

Guest misconduct can be reported up to 7 days after check-out. Reports cannot be made about current guest reservations for future stays.

    Learn more about reporting guest misconduct in the Reporting API.

    Read the updated Reporting API documentation Read our partner blog article
    Topics
    Takeaway
    • Guest misconduct can now be reported via the Reporting API.
    • Allows us to block the guest from booking the same property again.
    • Check out the documentation page.

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